The problem. Serco's environmental services business works exclusively with local authorities on refuse collection, litter picking, grass cutting and tree surgery, all of which put operatives at risk alongside or in the road. Between 2009 and 2012 the industry saw a number of roadside incidents, including the death of a competitor's cleansing operative while litter picking. Serco wanted its staff working safely without losing efficiency.
What we did. A root-and-branch consultancy across Serco's client contracts: visiting every contract, assessing daily operations, vehicle fleet, equipment and training, and working continuously with Serco's Regional Health and Safety Advisor. Operational managers and front-line staff were consulted so they bought into the review, seminars were staged at every level to problem-solve working at the roadside on dual carriageways, rural and urban roads, and local government clients were briefed on why practice was changing. The principles of safe traffic management and the Chapter 8 codes of practice were applied throughout.
The outcome. Robust safe schemes of operation; fleet changes to comply with temporary traffic management rules; training for operatives and managers; a workforce that had been consulted and involved; and a continuing consultancy to review impact and train new starters. In May 2012 Serco won a RoSPA award for the impact on road safety for its workforce and road users, and The TESS Group was invited to the ceremony at the Birmingham Hilton.
Traffic management training for highways and utilities →
The problem. A leading UK security company responsible for one of London's premier entertainment parks needed to respond to medical emergencies in large crowds. During build-up and at peak times access is slow, and the time to reach illness or injury is critical. They wanted immediate first-response capability trained to their venue rather than a generic course.
What we did. A First Person On Scene programme covering the pre-hospital environment, patient assessment, airway and respiration management, basic life support, defibrillation, circulation and shock, and medical emergencies. Classes of six to ten so every delegate had one-to-one coaching as well as instruction, with a pass or fail assessment at the end.
The outcome. Every delegate passed. The programme also met the first aid requirement for SIA close protection licensing, giving the client a team that could respond in a crowd and evidence it.
First Person On Scene course → · Training for venues and events →
As one of 15 training providers endorsed by the Police Crime Prevention Academy, we deliver Community Safety Accreditation Scheme programmes for Transport for London built around TfL's operating context and rosters. Rail and community safety training →
Tell us the operation, the risk and the deadline.